diy22 Privacy Policy

1. Introduction

Welcome to diy22, a trusted online casino and sports betting platform built specifically for players in Bangladesh. diy22 is deeply committed to protecting your privacy and ensuring that any personal information you share with us is handled with the highest level of care, transparency, and security. This Privacy Policy sets out the types of information we collect, the purposes for which we use it, and the rights you hold over your own data.

By accessing or using the diy22 platform — whether via your mobile browser, the web app, or any related service — you confirm that you have read and agreed to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform. diy22 is intended for adults aged 21 and above residing in Bangladesh.

Your privacy is a priority at diy22. We collect only the information that is necessary to deliver a safe, enjoyable, and compliant gaming experience. We never use your data for purposes beyond what is described in this policy.

2. Information We Collect

When you register for an account on diy22, make a deposit, place a bet, or interact with our customer support team, we may collect the following categories of personal information:

Identity Information: Full name, date of birth, gender, and a government-issued identification document (such as a National ID card) for KYC verification purposes.
Contact Information: Mobile phone number, email address, and residential address in Bangladesh (for example, Dhaka, Chittagong, Sylhet, or Khulna).
Financial Information: Payment method details such as bKash wallet number, Nagad account, Rocket mobile banking reference, Visa/Mastercard details, or Dutch-Bangla Bank account information required to process deposits and withdrawals.
Device & Technical Data: IP address, browser type, operating system, device model, and session activity logs. This information helps us detect fraud, prevent account sharing, and maintain platform security.
Behavioural Data: Gameplay history, bet amounts, game preferences, session durations, and responsible gaming patterns. This data is used to improve your experience and comply with responsible gaming obligations.

3. How We Use Your Information

diy22 uses the personal information we collect for the following legitimate purposes only:

To create, verify, and maintain your diy22 player account in compliance with our Know Your Customer (KYC) requirements.
To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard securely and without delay.
To personalise your gaming experience — including recommending relevant cricket betting markets, slots, and live casino games based on your activity.
To detect and prevent fraudulent activity, money laundering, underage access (players must be 21+), and any misuse of the platform.
To send you important account notifications, promotional offers, and service updates — only if you have opted in to receive such communications.

4. Cookies and Tracking Technologies

diy22 uses cookies and similar tracking technologies to ensure our platform functions correctly, remembers your preferences, and delivers a smooth browsing experience on your mobile device. Cookies are small text files stored on your browser or device.

Essential Cookies

These cookies are strictly necessary to deliver the core functionality of diy22. They keep you logged into your account, remember your session state, and ensure secure transactions. You cannot opt out of essential cookies while using the platform.

Analytics Cookies

We use analytics cookies to understand how players interact with diy22 — which pages are most visited, how long sessions last, and where users encounter difficulties. This information helps us improve the platform for the Bangladesh market. Analytics data is aggregated and does not identify you individually.

Preference Cookies

These cookies store your language settings, display preferences, and other personalisation choices so that your experience feels consistent every time you return to diy22. You can clear or block preference cookies in your browser settings, though doing so may affect platform functionality.

5. Data Sharing and Third Parties

diy22 does not sell, rent, or trade your personal data. We will only share your information with trusted third parties in the following circumstances:

Payment processors (such as bKash, Nagad, and Rocket) who require your details to complete financial transactions on your behalf.
Identity and fraud prevention services used for KYC verification to comply with anti-money laundering best practices.
IT infrastructure and cloud hosting providers who process data on our behalf under strict data processing agreements.
Legal authorities or law enforcement agencies when we are required to do so by applicable law, court order, or regulatory obligation.

6. Data Security

diy22 employs a layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our key security measures include:

256-bit SSL encryption on all pages and communication channels, ensuring that data transmitted between your browser and our servers cannot be intercepted.
Strict access controls that limit staff access to personal data on a need-to-know basis, with full audit logs maintained.
Regular security reviews and penetration testing to identify and address any vulnerabilities in our platform before they can be exploited.
Encrypted storage of all sensitive financial data, including bKash, Nagad, and bank account details, so that raw payment credentials are never stored in plaintext.

7. Your Rights Over Your Data

As a diy22 user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected] (please email from your registered address):

Right of Access: You may request a copy of all personal data we hold about you. We will respond within a reasonable timeframe.
Right to Rectification: If any personal information we hold is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Erasure: You may request that we delete your personal data, subject to our legal and regulatory obligations (for example, we are required to retain certain transaction records for anti-money laundering compliance).
Right to Object: You have the right to object to your data being used for direct marketing or profiling purposes. You can opt out of promotional messages at any time by contacting our support team.

8. Data Retention

diy22 retains your personal data for as long as your account remains active or as required by law. If you close your account, we will delete or anonymise your personal data within a reasonable period, except where retention is required for legal, regulatory, or fraud prevention purposes. In line with standard financial compliance obligations, certain transaction records may be retained for up to seven years.

We periodically review the personal data we hold and securely delete any information that is no longer required for the purposes for which it was originally collected. Our data minimisation practices ensure that we never hold more personal information than is strictly necessary.

9. Children and Age Verification

diy22 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration and KYC processes include age verification steps to prevent underage users from accessing the platform. If you believe a person under 21 has created a diy22 account, please notify us immediately at [email protected]. Upon confirmation, we will immediately:

Suspend and close the underage account.
Refund any deposits made by that user, subject to standard verification.
Delete all personal data associated with the account in accordance with our data retention policy.
Report the incident internally and review our verification processes to prevent recurrence.
21+ only. Gambling can be addictive. Please visit our Responsible Gaming page if you feel gambling is affecting you.

10. International Data Transfers

diy22 operates primarily to serve players in Bangladesh. However, some of our technical infrastructure and third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place — including contractual data protection clauses and technical security measures — to ensure your data receives a consistent level of protection wherever it is processed.

We will never transfer your personal data to a country or organisation that does not provide adequate safeguards. All international data-sharing arrangements are reviewed regularly to ensure ongoing compliance with best-practice data privacy standards.

diy22 takes the security and privacy of Bangladeshi players seriously. If you ever suspect that your account has been compromised or that your data has been misused, contact our support team immediately at [email protected]. We treat all privacy concerns with the highest urgency.

11. Links to Third-Party Services

The diy22 platform may reference or integrate with third-party payment services such as bKash, Nagad, Rocket, and Upay. Once you leave the diy22 platform and interact with a third-party service, their own privacy policies apply. diy22 is not responsible for the privacy practices of any third-party service provider. We encourage you to read the privacy policies of any external service you use in connection with your diy22 account.

Game Providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised gameplay data for the purpose of delivering their games. They do not receive your identity or financial information.
Payment Partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard process transaction data under their own privacy policies and security certifications. diy22 only shares the minimum data required to complete each transaction.
Analytics Services: Aggregated, non-personally-identifiable usage statistics may be processed by analytics tools to help us improve site performance and user experience.

12. Changes to This Privacy Policy

diy22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, or our business practices. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the diy22 platform after any changes are posted constitutes your acceptance of the revised Privacy Policy. We recommend that you review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way diy22 handles your personal data, please contact our dedicated privacy support team. We are committed to responding to all privacy-related enquiries promptly and transparently.

Email: [email protected] — Please write to us from your registered email address and include your username and a brief description of your request so we can assist you as efficiently as possible. Our support team is available 24/7 and typically responds within one business day.

Our Privacy Commitments