Terms & Conditions

1. Acceptance of Terms

By registering an account, accessing, browsing, or using any part of the diy22 platform — including its website, games, and payment features — you confirm that you have read, understood, and agreed to be legally bound by these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately stop using diy22.

These terms apply to all users of the platform, regardless of whether they have created a registered account. Continued use of the platform constitutes ongoing acceptance of these terms, including any future updates diy22 may publish.

2. Eligibility Requirements

To open and maintain an account on diy22, you must satisfy all of the following eligibility conditions at all times:

• You must be at least 21 years of age. diy22 strictly enforces the 21+ age requirement and reserves the right to request government-issued identity documents at any time.
• You must be a natural person accessing the platform for personal, non-commercial entertainment purposes. Corporate entities, automated bots, and third-party agents are prohibited from holding accounts.
• You must provide truthful, accurate, and complete information during registration and throughout your account's existence. Submitting false or misleading details is grounds for immediate account termination.
• You must not be self-excluded from any gambling platform or subject to any court order or national directive that restricts participation in online gaming activities.

diy22 reserves the right to carry out enhanced due diligence on any account. Where eligibility cannot be confirmed, diy22 may suspend or permanently close the account and withhold any remaining balance pending investigation.

3. Account Registration & Verification

Each player may hold only one active account on diy22. Creating duplicate or multiple accounts to exploit bonuses or circumvent platform restrictions constitutes fraud and will result in all associated accounts being permanently closed and any winnings or balances forfeited. During the registration process and at periodic intervals thereafter, diy22 may require you to complete a KYC (Know Your Customer) verification process, which may include:

• Submission of a valid government-issued photo ID (National ID card, passport, or driving licence).
• Proof of address, such as a recent utility bill, bank statement, or official correspondence dated within the past 90 days.
• Proof of payment method ownership — for example, a screenshot of your bKash or Nagad mobile wallet showing your registered phone number.
• A selfie or video verification for facial-identity confirmation purposes, where required by our compliance team.

Failure to complete the KYC process within the timeframe specified by diy22 support may result in the suspension of deposit, withdrawal, and gameplay functions until verification is successfully completed.

4. Deposits, Withdrawals & Payment Terms

diy22 supports a range of local and international payment methods designed for the convenience of Bangladesh players. All financial transactions on the platform are processed in Bangladeshi Taka (BDT). The following conditions govern all deposits and withdrawals:

• Deposits are generally credited to your account balance immediately or within a few minutes, subject to processing times of the selected payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
• Withdrawals are subject to completion of KYC verification and satisfaction of any applicable wagering requirements attached to bonus funds. Processing times vary by method but are typically completed within 24 to 72 hours of approval.
• Minimum and maximum transaction limits apply to all deposits and withdrawals. These limits are detailed on the diy22 banking and payment information pages, which are updated periodically.
• All withdrawals must be made to the same payment method used for the original deposit. diy22 does not permit withdrawals to third-party accounts, unverified payment methods, or accounts held in another person's name.

diy22 takes no responsibility for delays caused by third-party payment service providers, network outages, or banking system maintenance. In the event of a technical error that results in an incorrect account credit, diy22 reserves the right to reclaim any such incorrectly credited funds.

5. Bonuses, Promotions & Wagering Requirements

diy22 offers welcome bonuses, reload bonuses, cashback offers, and seasonal promotions tailored for Bangladesh players. All bonus offers are subject to the following standard conditions unless explicitly stated otherwise in the specific promotion's terms:

• Bonus funds are credited to a separate bonus wallet and are subject to wagering requirements before they can be transferred to your withdrawable balance. The standard rollover requirement is stated on each individual promotion page.
• Bonuses are intended for individual use only. Collusion between players to claim bonuses multiple times, whether through bonus abuse schemes or referral manipulation, is strictly prohibited.
• diy22 reserves the right to withdraw, alter, or cancel any promotional offer at any time and without prior notice if misuse, system error, or exploitation is detected.
• Free spins awarded as part of a promotion are valid for a limited time only (as stated in the applicable promotion). Unused free spins expire automatically and no cash equivalent is offered.

diy22 may introduce special bonus campaigns during Bangladeshi cultural events including Pohela Boishakh, Eid, Durga Puja, and national holidays such as Independence Day (March 26) and Victory Day (December 16). These campaigns are subject to their own dedicated terms and conditions published at the time of the promotion.

6. Fair Play & Prohibited Conduct

The integrity of diy22's gaming environment depends on all players adhering to fair play standards. The following actions are strictly prohibited and will result in account suspension, permanent banning, and/or forfeiture of all winnings and balances:

• Using software bots, automated scripts, game-exploit tools, artificial intelligence-driven wagering systems, or any other unauthorized third-party software to interact with diy22 games or betting markets.
• Match fixing, collusion with other players, placing bets designed to exploit system errors or loopholes, or any activity that gives an unfair advantage over other users or the platform.
• Money laundering, using diy22 as a mechanism to process funds of illegal origin, or funding your account with proceeds of crime. diy22 cooperates fully with relevant authorities in such cases.
• Harassment, abuse, threats, or offensive communications directed toward diy22 staff or other players via any channel including live chat, email, or community forums.

Where diy22 identifies prohibited conduct, all winnings derived from that activity will be declared void. Any remaining balance in the account may be retained pending investigation. diy22's determination in such matters is final and binding.

7. Intellectual Property

All content published on diy22 — including but not limited to the brand name, logo, website design, graphics, text, game interfaces, software, and marketing materials — is the exclusive intellectual property of diy22 or its licensed content partners. This content is protected under applicable intellectual property laws and international treaties.

You are granted a limited, non-exclusive, non-transferable licence to access and use diy22 for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, or commercially exploit any part of the diy22 platform without prior written consent from diy22.

8. Limitation of Liability

diy22 provides the platform on an 'as is' and 'as available' basis. To the fullest extent permitted by applicable law, diy22 and its officers, directors, employees, agents, and technology partners disclaim all warranties — express or implied — including warranties of merchantability, fitness for a particular purpose, and non-infringement. diy22 does not guarantee uninterrupted, error-free, or fully secure access to the platform at all times.

In no event shall diy22 be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the platform, including loss of profits, loss of data, interruption of gameplay, or any other intangible losses, even if diy22 has been advised of the possibility of such damages.

9. Responsible Gaming

diy22 is firmly committed to promoting responsible gaming across Bangladesh. We recognise that for a small number of players, gambling can become problematic. Our platform provides a suite of self-management tools accessible at any time via your account settings, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. Players who feel they may have a gambling problem are strongly encouraged to use these tools and to seek support immediately.

This platform is strictly for adults aged 21 and above. diy22 will not knowingly allow minors to register, deposit, or play. If you believe a minor is accessing the platform, please contact our support team immediately at [email protected]. For additional responsible gaming guidance, please visit our dedicated Responsible Gaming page.

10. Amendments to These Terms

diy22 reserves the right to amend, update, or replace these Terms & Conditions at any time and without prior notice. Changes become effective immediately upon publication on the diy22 website. It is your responsibility as a registered player to review these terms periodically and to remain informed of the current version.

Where amendments are material in nature — for example, those affecting withdrawal processing timelines, bonus eligibility criteria, or account verification procedures — diy22 will make reasonable efforts to notify registered players via email or in-platform notification prior to the changes taking effect.

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming regulations. In the event of a dispute between you and diy22 arising from your use of the platform, both parties agree to first seek resolution through diy22's internal customer support process. diy22 aims to resolve all disputes fairly and transparently. If a satisfactory resolution cannot be reached through internal channels, the matter may be escalated to an independent dispute resolution body as directed by diy22's compliance framework.

12. Contact & Support

If you have questions, concerns, or complaints relating to these Terms & Conditions, or if you wish to raise a formal dispute, please contact the diy22 support team. Our customer support is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).

Support Email: [email protected] (plain text — not a clickable link). Response times are typically within 2 to 6 hours during standard operating hours.